| Security
Your security and trust is very important to us. Alohasurfgear.com
is powered by Yahoo! and uses 128 bit encryption. This site
is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order
information but may only use this information in the aggregate.
If you accessed this store through Yahoo! Shopping, Yahoo!
also automatically collects information about your shopping
experience. Please see the Yahoo! Privacy Policy for more
information about how Yahoo! uses this information. You can
read more about Yahoo!'s security here.
Placing an Order
To place an order on our website, please use our secure on-line
shopping basket and enter your credit card and shipping information.
If you have questions regarding any of our products or shipping
methods, please email us at cs@alohasurfgear.com.
Surfboards
Please see Surfboard
Shipping & Return Policy
Contact Us
You can contact us by the following methods:
Questions About Order Status
Email: support2@fulfillmentwerks.com
or use our contact form
Questions About Products
Email: cs@alohasurfgear.com
or use our contact form
Order Status
To check on status of your order, return or exchange, email
cs@alohasurfgear.com. Please include your order number to
help us reference your order quickly.
Returns and Exchanges
If you need to return your item(s), please send an email to
support2@fulfillmentwerks.com within 30 days of receiving
your order for authorization on a return. We will
not accept returns past 30 days of the purchase date.
All returned items must be unused and in the original packaging.
Ship all returns to:
AlohaSurfGear.com
c/o Fulfillment Werks
98-1277 Kaahumanu Street
Aiea, Hawaii 96701
Methods of Payment
We accept Visa, Mastercard, and American Express
Shipping
For expedited service, we offer the following options:
USPS Priority Mail (3-5 days)
FedEX 2-Day Service
Delivery Time
Most orders ship within 2-3 days from when your order was
placed. Standard shipping normally takes between 7-10 business
days. USPS Priority Mail averages 5-7 business days and FedEx
takes 2 business days from the time your order is shipped.
In-stock items are shipped right away, but if an item is on
backorder, it may take a little longer. If an item is on backorder,
we will notify you of the estimated ship date via e-mail.
Tax
We charge required Hawaii State excise tax of 4.712% to Hawaii
residents only.
International Orders
Important Note For International Customers: Regardless of
shipping method, international customers will be responsible
for any duties or costs charged by their local customs office.
Unfortunately AlohaSurfGear.com cannot mark your packaging
as a "gift" or intentionally mark down the price
of merchandise. To do so would risk losing our license to
ship.
NOTE: Please make sure to input the correct
shipping address. Customers will be responsible for extra
shipping costs incurred should an order be returned to AlohaSurfGear.com
due to an input error on the customer's part.
Rush Orders
In the event you would like to request a rush order on any
of the items at Alohasurfgear.com, please email
us. All rush orders incur an additional $10 rush charge.
Alohasurfgear.com is a division of Akamai Search Industries
LLC, a Hawaii based company providing Hawaii
SEO services.
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